Help & Contact

A few minutes after placing your order, you will receive a confirmation email containing your order number.

If you cannot find the email, please check your spam or promotions folder. If you are using Gmail, the email may appear in the promotions tab.

Please note that it can take up to five minutes for the order confirmation email to arrive after completing your purchase.

If the email address was entered incorrectly during checkout, we will unfortunately not be able to deliver the confirmation email. Your order will still be processed as normal.

If you need to change or cancel your order, please contact our customer service as soon as possible. Our team will check whether adjustments can still be made before the order is processed.

Yes, your delivery address can be different from your billing address, as long as both addresses are located in the same country.

During checkout, simply select the option “Ship to a different address” and enter the correct delivery details.

Once your order has been placed successfully, you will receive an order confirmation email.

After your order has been prepared and shipped, you will receive a separate shipping confirmation email with the shipment details.

An order may be cancelled for several reasons, for example:

• You requested the cancellation of the order
• The order was accidentally placed twice
• The products are temporarily unavailable or cannot be delivered in time
• Payment was not received successfully

If you believe your order was cancelled in error, please contact our customer service team.

Most orders are shipped within 24 hours. Orders placed during the weekend are processed on the next working day.

Delivery times may vary depending on the destination and the shipping service used.

If you received the wrong product, please contact our customer service team as soon as possible. We will assist you with the return and arrange a replacement or refund where applicable.

Barber Brands Europe offers free shipping on orders over €250 within Europe.

For orders below this amount, shipping costs will be calculated at checkout depending on the delivery destination.

You will receive the track & trace code by email once your order has been shipped.

We always aim to deliver your order within the standard delivery times. However, unexpected delays can sometimes occur during shipping.

If your package has not arrived within the expected timeframe, please contact our customer service team and we will assist you.

Returns are free of charge within the return period.

Once your return has been received and processed at our warehouse, your refund will be issued via the original payment method.

Please note that it may take a few working days for the return shipment to arrive at our warehouse. After processing, the refund will be completed within 14 days.

At this time, we do not offer direct exchanges for products purchased through our online shop.

If you would like a different product, please return the item for a refund and place a new order.

You can return your order within 14 days after receiving the products.

To return a product, please contact our customer service team. We will provide you with the necessary return instructions and assist you with the process.

We accept the following payment methods: iDEAL, PayPal, Bancontact, Visa, MasterCard and bank transfer.

Your invoice will be sent as an attachment in the order confirmation email after your purchase.

No. Returns are free of charge within the return period.

Please contact our customer service team and we will assist you with the return process.

Once your return has been received and processed at our warehouse, your refund will be issued via the original payment method.

Please note that it may take a few working days for the return shipment to arrive. After processing, the refund will be completed within 14 days.

Go to the account login page and click on “Forgot your password?”.

Enter the email address associated with your account and submit the request. You will receive an email with instructions to reset your password.

Click on the account icon at the top right of the website and log in to your account.

Once logged in, you can update your account details by navigating to “My account”

You can unsubscribe by clicking the “Unsubscribe” link at the bottom of any newsletter or marketing email.

There are several ways to subscribe to our newsletter:

• Enter your email address in the newsletter signup form at the bottom of the website
• Subscribe during the checkout process
• Update your newsletter preferences in your account settings

Click on the account icon at the top right of the website and select “Create account”.

Enter your details and complete the registration process to activate your account.